IT Support
Technical support and troubleshooting
IT Support involves providing technical assistance to users and maintaining IT systems, ensuring operational efficiency and security across the organization.
Support Tiers
- Tier 1 - First-line support, basic troubleshooting
- Tier 2 - Advanced technical support
- Tier 3 - Expert-level support and escalation
- Tier 4 - Vendor and external support
Core Competencies
- Hardware troubleshooting and repair
- Software installation and configuration
- Network connectivity issues
- User account management
- Mobile device support
Security in IT Support
- Secure remote support practices
- Identity verification procedures
- Secure password handling
- Malware identification and escalation
- Security awareness reinforcement
Tools and Technologies
- Remote desktop tools
- Ticketing and ITSM platforms
- Diagnostic utilities
- Imaging and deployment tools
- Documentation systems
